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Standard terms and conditions list
- Standard terms and conditions list applies at all times.
- “Soniq” refers to “Soniq Computers cc”.
- All orders must be accompanied by an official irrevocable company order.
- Private orders will be accepted upon a guarantee of payment.
- Quotations are valid only for one (1) day, unless otherwise stated.
- No items will be returned for credit once order has been delivered.
- Pricing is based on the current Rand/Dollar exchange rate on the date of a written quotation.
- Quotations are valid for 24 hours only without reconfirmation of pricing or stocks.
- The actual selling price may vary due to the Rand/Dollar exchange rate and is finalised on the day of delivery.
- E&OE.
- Strictly Cash, Electronic Bank Transfer or Credit Card (5%) with Orders.
- Strictly NO credit or terms of payment will be given or arranged by Soniq.
- All prices are based on one order one delivery unless otherwise stated.
- All prices are quoted Net Exclusive of VAT.
- Full ownership and liability for the goods passes to the purchaser at the time of payment.
- Guarantees and Warranties
- Guarantees : One (1) year unless otherwise stated on new equipment only.
- Second Hand Equipment Carry No Guarantee unless otherwise stated.
- Soniq’s guarantee/warranty is limited to a guarantee of good workmanship in the assembly / repair / setting up of the equipment.
- Guarantees/Warrantees/Support on the equipment or software are the Manufacturers and a decision on qualification to a guarantee/warranty claim rests solely with the Manufacturer.
- Guarantees/Warranties for the equipment commence on the date of invoice.
- The guarantee/warranty will be void if serial number label is missing, damaged, or if the equipment has been tampered with in any way.
- Guarantees/Repairs must be returned to Soniq in Johannesburg with the original purchase invoice and a full fault report.
- Clients using courier or postal services to send any repairs/faults to Soniq in Johannesburg are for the clients cost, NOT Soniq’s.
- All hardware and software is not guaranteed against compatibility. All compatibility issues and queries with software must be redirected to the respective software companies.
- Guarantee’s and support on software are specifically those of the respective software companies.
- If client requests onsite support this will be charged at normal call out rates.
- Specifications/Prices may change without notice.
- Pricing is based on the Rand/Dollar exchange rate at the time of order.
- Deliveries are for the clients cost with a minimum charge of R75 for the first 15Km’s and thereafter R2/Km.
- Deliveries depend totally on the availability of equipment at the time of order.
- Courier services are available, which are for the clients cost. Courier service is available to any major city in South Africa.
- Soniq reserves the right to request proof of ownership of software before installation, setting up, or data recovery.
- Soniq will not distribute by sale, loan, or any other method illegal copies of software.
- Attention is brought to the fact that certain “Shareware” is not actual free software but in fact limited licence software, which can be confirmed by reading the relevant licensing information on the software.
- Soniq will not be held responsible for any damage that might be directly or indirectly caused by Soniq or any of its staff.
- It is up to the client at all times to ensure that the premises are safe for Soniq and its staff to work in.
- Customer must ensure at all times that safe parking must be supplied for Soniq’s vehicles.
- Soniq is not responsible in any manner whatsoever for any loss of data on any machine brought in for repair, service, virus removal, upgrades or any other reason that may occur.
- It is the client’s responsibility at all times to maintain current backups.
- Soniq will provide a backup service if requested at a quoted cost.
- Software and Hardware Support and Compatibility
- Soniq supplies the original software including all disks and manuals with all original software purchased.
- Please note that Soniq does not do illegal software loading.
- If client does not have all the original software, a written quote will be supplied for the respective software.
- Soniq reserves the right to charge for both software and hardware support, this includes telephonic support.
- Support costs will be quoted on and support will be provided against an agreed method of payment.
- Soniq accepts NO responsibility for compatibility of software on any platform (Microsoft Windows 95/98/ME/2000/XP/Server, Linux, Macintosh, etc). If client upgrades there PC, they must ensure that all the software is compliant. Soniq can offer at a quoted price to check whether certain software will run on the respective platforms, however Soniq does not guarantee that the software will work.
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